Privacy Policy

Introduction

HandyNation Ltd ("we", "us", "our" and "HandyNation") respects your privacy and is committed to protecting your personal data. This privacy policy explains how and why we collect, store, use and share information relating to you in connection with your use of our website thehandynation.com.

When we collect and process your personal data we are subject to the UK General Data Protection Regulation (the "UK GDPR"). This privacy policy informs you of your privacy rights and how the law protects you.

Who is the controller of your personal data?

Where you register an account with us as a user to create a profile, view information about the services provided by listed contractors, or request a quote, HandyNation Ltd is the controller of your personal data.

What personal data do we collect?

• Identity data — name, username, title.
• Contact data — billing/delivery address, email address, phone numbers.
• Job data — postcode, photos, service descriptions and timing.
• Technical data — IP address, browser type, device, time zone.
• Usage data — how you use our website and services.
• Marketing & communications data — your preferences in receiving marketing from us.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly we will use your personal data to:

• Match your job request with suitable verified tradespeople.
• Operate, maintain, and provide our website and services.
• Process payments and detect fraud.
• Send service updates and respond to your enquiries.
• Improve our services and customer experience.

Sharing your data

We share your job-relevant details (such as service description and postcode) with verified tradespeople who quote on your job, so they can give you an accurate price. We do not sell your personal data to third parties.

Data security & retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for.

Your rights

Under data protection law you have rights including: access, correction, erasure, restriction, portability, objection, and withdrawing consent. To exercise any of these rights please contact us at info@thehandynation.com.

Contact us

HandyNation Ltd
Office G01, Rourke House, Watermans Business Park, The Causeway, Staines TW18 3BA, London, UK
Email: info@thehandynation.com

This is a summary of our privacy policy intended for readability. The full legal text is available on request.